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Success Story: VirtualValv Support™

PRODUCT: VirtualValv Support™
APPLICATION: Remote service, maintenance and repair
LOCATION: Malaysia
INDUSTRY: Power
PLANT TYPE: Power plant

BACKGROUND: While the whole world was in halt and majority of commercial flights grounded due to travel bans during the Covid-19 pandemic, OEM expertiseVV support_hs remained high in demand. ValvTechnologies was tasked to find an innovative solution to reach its customers remotely, safely and effectively.

CHALLENGE: A planned outage was originally scheduled to be conducted by the service team based in Chennai India, however, as air travel had been restricted, ValvTechnologies knew they needed an alternative solution should the situation not improve. Unfortunately, the Covid-19 plight did not change, and air travel bans were enforced.

SOLUTION: As a result, the service group immediately deployed breakthrough technology: ValvTechnologies’ VirtualValv Support™, an on-demand augmented reality tool that connects a certified ValvTechnologies’ technician with onsite field personnel for remote maintenance support service. The system was programmed with all the necessary procedures for full ERV overhaul and dispatched to Malaysia. The service team in India successfully oversaw the repairs, easily troubleshooting issues.

BENEFIT: During these unprecedented and uncertain times, ValvTechnologies is at the forefront of utilizing technological solutions. VirtualValv Support™ customer benefits include:

  • 24/7 site support
  • Safe, easy-to-use
  • Shortens time to resolution
  • Increase in productivity
  • Avoid costly downtime
INFORMATION: For more information, contact ValvTechnologies at info@valv.com 

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